Description
Reinvent IT Services with ITIL® 4 Foundation
This 2-day course offers a clear and modern introduction to IT service management based on ITIL® 4, the globally recognized framework for IT service excellence. Participants will explore the core concepts of the Service Value System (SVS), key practices, and guiding principles that help IT teams deliver value and align services with business needs. The course prepares attendees for the ITIL® 4 Foundation certification and equips them to drive service transformation in an agile and customer-focused way.
14h / 2 Days
Certification
In person
Objectifs de la formation
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Understand the structure and components of the ITIL® 4 Service Value System
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Apply the 7 Guiding Principles of ITIL® to service management
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Improve alignment between IT services and business value
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Learn core ITIL® practices such as Incident, Change, and Problem Management
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Prepare effectively for the ITIL® 4 Foundation certification exam
Educational objectives
By the end of this course, participants will be able to:
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Explain key ITIL® 4 concepts and definitions
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Describe the Service Value Chain and its activities
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Understand how practices, principles, and dimensions interconnect
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Use ITIL® 4 to improve service delivery and user experience
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Pass the ITIL® 4 Foundation exam with confidence
Who is this training course for?
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IT service professionals and team members
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IT project managers and support leads
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Operations and infrastructure managers
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Anyone involved in the delivery or improvement of IT services
Detailed program
ITIL® 4 Overview and Core Structure
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Introduction to ITIL® 4 and evolution from v3
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Key concepts: services, value, outcomes
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The Four Dimensions of Service Management
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The Service Value System (SVS)
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The 7 Guiding Principles
Service Value Chain and Key Practices
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The Service Value Chain (SVC)
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Overview of 34 ITIL® practices
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Deep dive into essential practices:
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Incident Management
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Change Enablement
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Problem Management
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Service Desk
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Certification exam preparation session
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